Wednesday, December 29, 2004

"Major Major never sees anyone in his office while he's in his office"

by Tom Bozzo

It turns out Northwest had been having luggage problems of its own when we returned to MSP on Tuesday. We weren't seriously affected, but as we waited at the carousel, I noticed a sign requiring that lost articles be reported to the airline within 24 hours of the event.

The number at PHL I was given to try to track down our lost cell phone was not picked up by a human in several calls on December 25-27, and was covered by a voice mail system that each time announced that its memory was full.

I gather that NWA's lost article recovery rate at PHL is extraordinarily low.
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